DSB update regarding Coronavirus (COVID-19)

(Last updated on 12th October 2020)

The DSB has received several queries in relation to the Coronavirus (COVID-19) recently characterised as a pandemic by the World Health Organization.

Impact COVID-19 may have on the DSB Services.

The DSB wishes to remind users that its Technology Services have been implemented in the Public Cloud with a highly available configuration in a primary region with a warm standby in a secondary region. None of the infrastructure concerned is located in any of the DSB’s operational offices and hence the services themselves are divorced from the DSB’s operational sites.

The DSB Site Business Continuity Plan (BCP) therefore focuses on the safety of our staff in conjunction with ensuring continuity of the services for our clients. The DSB’s site BCP is for staff to work remotely during periods of office unavailability or inaccessibility, a plan which is regularly tested throughout the year. Given the escalation of COVID-19 to pandemic status, our annual full Site BCP tests were expedited and run on Friday 13th March 2020. This activity was unnoticeable to users with no impact to normal service during this period.

On Monday 16th March 2020, the DSB entered into full site BCP for our Manila site.  This was followed on Tuesday 17th March 2020 with our London site also entering full site BCP.  This remains the current situation however, we continue to monitor developments including guidance provided by the relevant local government authorities and will provide periodic status updates.

The DSB is currently running under Heightened Awareness with additional governance being followed for all changes to IT systems.  The HAP period will run until Sunday 6th December 2020 at which point the DSB will enter its annual year-end change freeze period.  A further update will be provided in January prior to Sunday 10th January 2021 when the change freeze period is scheduled to end.

Planned releases are affected. Please refer to our Releases Summary page for more information