DSB update regarding Coronavirus (COVID-19)

(Last updated on 17th January 2022)

The DSB has received several queries in relation to the Coronavirus (COVID-19) recently characterised as a pandemic by the World Health Organization.

Impact COVID-19 may have on the DSB Services.

The DSB wishes to remind users that its Technology Services have been implemented in the Public Cloud with a highly available configuration in a primary region with a warm standby in a secondary region. None of the infrastructure concerned is located in any of the DSB’s operational offices and hence the services themselves are divorced from the DSB’s operational sites.

The DSB Site Business Continuity Plan (BCP) therefore focuses on the safety of our staff in conjunction with ensuring continuity of the services for our clients. The DSB’s site BCP is for staff to work remotely during periods of office unavailability or inaccessibility, a plan which is regularly tested throughout the year. Given the escalation of COVID-19 to pandemic status, our annual full Site BCP tests were expedited and run on Friday 13th March 2020. This activity was unnoticeable to users with no impact to normal service during this period.

On Monday 16th March 2020, the DSB entered into full site BCP for our Manila site.  This was followed on Tuesday 17th March 2020 with our London site also entering full site BCP.  The two offices have reopened and staff are working in a hybrid model.  The DSB continue to monitor developments including guidance provided by the relevant local government authorities and will provide periodic status updates.

The DSB entered a state of Heightened Awareness on Sunday 16th January 2022 which was due to run until Sunday 3rd April 2022. However, having consulted the Technology Advisory Committee for further guidance in March 2022, the DSB has extended this state of Heightened Awareness out until the end of Q2 2022, the HAP will now run until Sunday 3rd July 2022.  During the HAP period, change will be permitted, but is subject to additional governance and controls, with users supported by timely communication to aid their preparations.  The DSB will continue to monitor the situation closely.   An update will be provided after further consultation with the TAC in June 2022.

Planned releases are affected. Please refer to our Releases Summary page for more information