DSB update regarding Coronavirus (COVID-19)

(Last updated on 4th October 2021)

The DSB has received several queries in relation to the Coronavirus (COVID-19) recently characterised as a pandemic by the World Health Organization.

Impact COVID-19 may have on the DSB Services.

The DSB wishes to remind users that its Technology Services have been implemented in the Public Cloud with a highly available configuration in a primary region with a warm standby in a secondary region. None of the infrastructure concerned is located in any of the DSB’s operational offices and hence the services themselves are divorced from the DSB’s operational sites.

The DSB Site Business Continuity Plan (BCP) therefore focuses on the safety of our staff in conjunction with ensuring continuity of the services for our clients. The DSB’s site BCP is for staff to work remotely during periods of office unavailability or inaccessibility, a plan which is regularly tested throughout the year. Given the escalation of COVID-19 to pandemic status, our annual full Site BCP tests were expedited and run on Friday 13th March 2020. This activity was unnoticeable to users with no impact to normal service during this period.

On Monday 16th March 2020, the DSB entered into full site BCP for our Manila site.  This was followed on Tuesday 17th March 2020 with our London site also entering full site BCP.  This remains the current situation however, we continue to monitor developments including guidance provided by the relevant local government authorities and will provide periodic status updates.

The DSB entered a Heightened Awareness Period on Sunday 10th January 2021. Having consulted the Technology Advisory Committee for further guidance, the DSB will extend the current Heightened Awareness Period until Sunday 5th December 2021 at which point the DSB will enter its year-end change freeze period.  During the HAP period, change will be permitted, but is subject to additional governance and controls, with users supported by timely communication to aid their preparations.  The DSB will continue to monitor the situation closely.  A further update will be provided in January 2022 prior to the end of the change freeze period.

Planned releases are affected. Please refer to our Releases Summary page for more information