Availability

Month and Year # of Critical
Incidents
Outage in
minutes
Cumulative
Availability
April 2018 0 0 99.95%
March 2018 1 21 99.94%
February
2018
1 99 99.94%
January
2018
1 12 99.99%
December
2017
0 0 100%
November
2017
0 0 100%
October
2017
0 0 100%

Availability is related to the duration of Severity 1 incidents. The DSB Availability target is 99.9%

Latency and Throughput Statistics

Month and Year 50 percentile latency (ms) 90 percentile latency (ms) 99 percentile latency (ms)
April 2018 144 941 2,029
March 2018 330 975 2,079
February 2018 300 745 1,522
January 2018 175 595 1,291
December 2017 62 294 873
November 2017 108 141 214
October 2017 130 184 224

The DSB Latency target - 99% of all messages routed through the system are to be processed and delivered in 1,000ms.

More details are documented in the DSB Service Level Policy 

Incident Details and Root Cause Analyses

Date of Incident Incident Name Severity 1 Duration Severity 2 Duration RCA (Root Cause Analysis)
2nd January 2018 SOLR 2/3 Jan 2hrs 4mins View Document
3rd January 2018 SOLR 2/3 Jan (Cont.) 3hrs View Document
24th January 2018 SOLR 24 Jan 12mins 2hrs 26mins View Document
23rd February 2018 SOLR 23 Feb 1hr 39mins 1hr 53mins View Document
25th March 2018 SOLR 25 Mar 21mins 1hr 58mins View Document